Documentation
Contact and Support
Reach the Bannervora team through the contact form or by email.
What it is
- Contact form — for pre-sales questions, general inquiries, or support. Available at bannervora.com/contact.
- Email — write to [email protected]. Include your workspace name and, where relevant, the run, template or data-source ID.
When you'd use it
- A generation run is behaving unexpectedly and you need to share a template ID or screenshot with the team.
- You are evaluating Bannervora and have questions before signing up.
- You need to report a billing or credit discrepancy.
- A data-source sync is failing and the troubleshooting steps in these docs did not resolve it.
Quick start
Submit a contact form inquiry
- Navigate to bannervora.com/contact.
- Enter your name, email, company (optional), and message.
- Click Send request. The team will reply by email.
Email support
Send your question to [email protected]. For problems with a run, include the run ID from Runs, the workflow name, and a screenshot of the error.
Troubleshooting
| Symptom | What to do |
|---|---|
| Contact form returns an error | Check your internet connection and try again. If the problem persists, email [email protected] directly. |
| No reply after several business days | Reply to your original email to bump it, or email [email protected] again with the subject line of your first message. |